Locked Out? Lost User Name? Need to Cancel?

When you purchased your subscription, your credit card (or bank account or Pay Pal) was charged by a billing company and that billing company sent you a random username and password and some other details by email.

This email contains all the information you'll need to retrieve your password or cancel your membership. If you never got this email, even after you checked your spam folder, don't worry. You can still find the information required to get your password or cancel your subscription. Below is a list of the most common billing companies. Please find the one that charged your credit card or bank account and use their online tools to find your password or cancel your subscription.

If you are not able to log in, in most cases simply changing your user name directly with the billing company will fix the problem. See billing company contact info below. If changing your user name still doesn't let you back in, please contact us and we'll figure this out for you.

If you have lost your password or need to cancel your membership you must contact the billing company you signed up with:

CC Bill

You can manage your CCBill subscription by going to their SUPPORT PAGE HERE. You can also contact CCBill's customer support by phone at their toll free number: 1-888-596-9279

Epoch Billing

You can manage your Epoch subscription by going to their SUPPORT PAGE HERE. You can also contact Epoch's customer support by phone at their toll free number: 1-800-893-8871

SegPay

You can manage your SegPay subscription by going to their SUPPORT PAGE HERE. You can also contact SegPay's customer support by phone at their toll free number: 1-888-376-0948

IMPORTANT NOTES: Sites.Support is not responsible for billing, and we do not have access to ANY billing information. Therefore we cannot update your billing info, such as new credit card info. Further, WE DO NOT CANCEL MEMBERSHIPS BY EMAIL/TICKET. Please contact your billing company (above) to cancel. We are not owned, operated, or otherwise associated with any billing companies. The billing company contact information on this page is provided to you as a courtesy only. Information contained herein subject to change at any time. Accuracy of this information is not guaranteed.

If you have attempted to manage your subscription through your billing company and cannot, you may contact us to see if we can assist you.