On all sites we provide support for you can enjoy movies 2 ways: 1) play immediately (stream video) and 2) download videos.
All movies are verified to play correctly before they are made available to you. This means if you encounter a movie that does not play on your computer, or it plays but you can't fast-forward properly, then the download either was corrupted (for example, if your internet connection briefly got interrupted), or the program or app you are using to play the movie has problems.
If the download was corrupted, simply delete the movie and download the file again.
Regardless if you have Windows/PC or Mac, the default media player on your computer should be able to play all videos without problems*. You should NOT have to download any special media players or apps.
However, if your system is old or has some issues, you may need to either update your media player, or download one of the free third-party media players (links below)
It does not get any easier: simply click a link or a button and the video should begin playing in your browser shortly after that. Playing/ streaming videos does not require you to download the video first.
All videos are tested to play smoothly on Windows PCs and Mac computers, as well as Apple iOS (iPhone and iPad), and standard Android phones and tablets. before they are made available to you.
If you do encounter issues, please make sure you are useing the newest version of your preferred browser. Also, try a different browser. Sometimes browsers change the way they support certain video codecs. The sites generally support the newer versions of Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge, and Opera.
Some mobile devices such as iPhones, iPad, or Android phones and tablets often require a specially encoded version of streaming video files. It may take a few seconds longer than usual for the streaming video player to detect your device and prepare the video for streaming. Please be patient. If the video does not play at all after a reasonable time has passed, please contact us and let us know which device you are trying to stream the movie on, and the name of the movie(s) you are having issues with.
To ensure smooth video playback you'll want to have at least the following minimum specification:
Less powerful systems may be able to play videos but we cannot guarantee a smooth experience.
And remember, Apple iOS devices such as iPhone, iPad, or iPod Touch cannot download or play WMV (.wmv) videos.
If you encounter jerky playback or video that just doesn't play smoothly, and have verified that you meet the minimum system requirements above, the following steps may help:
If you continue to have problems with members' area videos please contact us to investigate the matter.